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T&E Pumps prides ourselves on providing a good quality product at the fairest possible price. We build a pump that considers the user, the industry and the environment. Born of the days of drip pans and spills, it has a sealing system that when properly maintained, will not leak. It can also be recycled.

Our Parts Are Always Available: Here’s Why That Matters to You!

  • T&E Pumps
  • Oct 22
  • 2 min read

In a competitive marketplace, many companies can make similar claims about their products and services. But when it comes to the availability of parts and service, we proudly stand apart. Let's explore why these two elements are crucial and how we ensure they’re always at your fingertips.


Made in North America for Quality Assurance and Fast Shipping 

Our products are crafted in Canada and the USA, allowing us to meticulously track production. A significant portion of our parts are manufactured at our headquarters in Alberta. This in-house production capability means we can closely monitor parts availability, considering various factors like the number of pumps being built, repaired, and their types. This vigilant monitoring helps our machine shop and outside production keep pace with demand, ensuring you're never left waiting. Plus, being based in North America allows us to ship quickly across the continent, so you get what you need without delay.


Strong Network for Readily Available Parts 

Our extensive network of both our own shops and authorized dealers, coupled with our strong relationships with freight companies, means parts are readily available wherever you are. Whether you're in a bustling city or a remote location, we've got you covered.



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Leveraging Bulk Purchasing Power 

Partnering with other North American vendors like Lethbridge Iron Works, we place bulk orders well in advance—typically 12-18 months out. This foresight allows us to finish parts as needed while maintaining a steady stock of raw materials. Our purchasing power not only keeps turnaround times consistent but also helps us offer competitive pricing.


Time is Money 

We understand downtime is costly. That's why our goal is to minimize it by ensuring parts are available when you need them—not weeks later. If any dealer claims they couldn’t get parts from us, it’s likely they either chose not to stock them or aren’t an authorized dealer at all. We always have stock, ready to keep your operations running smoothly.


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Customer-First Representation 

At T&E, we don’t employ salespeople but customer service representatives dedicated to ensuring you get what you need. Unlike others who vanish post-sale, our reps remain engaged, eager to hear your feedback. We’re driven by how we can improve our products and service—your satisfaction is our priority.




Here are some Steps to Maximize Your Experience with Us:

  • Keep Communication Open: Reach out to our reps with any feedback or concerns. You can always call us directly.

  • Plan Ahead: Take advantage of our consistent stock availability to plan your maintenance efficiently.

  • Verify Dealer Status: Ensure you’re working with an authorized T&E dealer for authentic parts and service.

  • Consider Buying Direct: We sell to everyone, big or small!


Tips to Ensure You're Never Left Waiting:

  • Check Lead Times: Always ask about lead times and stock availability when ordering parts.  If you buy direct lead times are usually 24-48hours.

  • Build Relationships: Maintain good communication with your dealers or reps to stay informed about part availability.

  • Plan for Contingencies: Consider keeping a small stock of essential parts on hand to avoid unexpected downtime.

 
 
 

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